![]() ![]() ![]() When an account is frozen, the user will receive a notification explaining why this action was taken, such as if the user has broken the terms of the User Agreement or a widely accepted credit card policy. You must be at least 18 years old and reside in the US or its territories to apply. If you’re using the Windows app, you can also clear app cache to reset it back to default settings. Learn more about using the money in your Venmo account to make payments. Venmo allows users to keep money for up to 180 days if there is a risk of liability or if the user violates the Venmo Acceptable Use Policy. Tap on Clear data and Clear cache, then try again. Please look at the Venmo User Agreement for additional information about resolution procedures for unauthorized transactions. If the money in your Venmo account can’t fully cover the transaction, or if you don’t have access to a Venmo balance, you will need to select a card or bank account that can cover the cost of the transaction. If you are reporting unauthorized activity on your Venmo Credit Card, learn more about freezing your Venmo Credit Card, and please reach out to Synchrony Bank at 85. This is called a merchant authorization, and it allows the merchant to ensure that your Venmo account is open and working. Please keep in mind that we don’t currently have the ability to split the cost of the transaction across multiple funding sources. Venmo’s Support team doesn’t have the ability to override these types of security declines. In order to utilize Venmo’s seamless payment features, you’ll need to add a debit or credit card to your account. Typically, this is due to some kind of security flag being raised in one of the systems.The merchant or Venmo declined to process the transaction.If you have questions about why the card company declined your transaction, please call the number on the back of your card. This can happen if you hit a limit with the card, among other reasons.Your selected credit or debit card to fund the payment declined the transaction.There was not enough money available on the funding source selected to cover your purchase.There are several reasons why an in-store QR code purchase could be declined. Why was my in-store QR code purchase declined? Clearing the cache will terminate any temporary history or memory stored on the phone and will resolve most of the issues that are preventing the app from accepting your payment information. ![]() Having trouble using Venmo QR codes in stores? Read on for help with declines and general troubleshooting. The next fix is to clear the cache of the Shein mobile app. ![]()
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